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For small businesses and startups, we offer IT Support service
outsourcing that gives you timely access to technical
expertise without requiring you to support and manage a full
in-house IT staff.
Type of support
Type of OS
supported
Typical
Hardware Problems
- Installation
of any hardware i.e. Printer, Scanner, Web cam, etc..
- Printing or
Scanning problem.
- Common
Problems like – “Printer not working”, “System is slow” etc.
- Network
assessment to ensure that your network meets professional
standards of security and remote access.
- 24 X 7 server
monitoring using Microsoft Operations Manager to anticipate
problems before they disrupt your business.
- Security audit
to help protect your network from hackers and viruses.
- Installation of
Service Packs and security updates for servers and
applications.
Typical
Software Problems
- Installation
of any software.
- Anti Virus
installation and Updates.
- Remove
unnecessary programs from starting.
- Update virus
software and check for viruses.
- Remove
unnecessary network settings.
- Fine-tune
display settings and set display to fit monitor window.
- Run diagnostic
software and correct disk/directory errors.
- Defragment the hard
drive for better performance.
Remote
Management Software
There are several remote management software available.
However, we have found following to be most preferable. You
can select anyone depending on your choice.
- PCAnywhere
- RealVNC – Free
for Windows,Linux, sends data unencrypted but secure if used
SSH
- Gotomypc – based on
subscription, secure, webbased
Response Time
The standard is a 4 hour response although most problems are
dealt with within minutes.
Communication
We are online 24 hrs. The best way to communicate is by
instant messaging through MSN, Yahoo, AOL etc. If this is not
preferable, then you can e-mail us or call us on a dedicated
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